Refund Policy
Last updated: August 22, 2026
1. Lifelong Money-Back Guarantee
Every payment you have made to OptiTrade is refundable, with no time limit. Ask us and we will send it back — the current charge, last month's, or every charge you have ever made. It is your call which ones. There is no window to miss and no deadline: whether you bought three days ago or two years ago, the answer is the same.
2. No Questions Asked
We will not ask you for trading logs, screenshots, or a reason, and we will not ask you to justify the request. Tell us you want a refund and it is done.
3. How to Request a Refund
Email info@optitrade.shop from the address you used to buy, and include your order ID if you have it to hand. A real person reads every email, every day, and replies as fast as we can.
4. How Refunds Are Paid
Refunds go back to your original payment method — the same card or PayPal account you paid with. We issue them as soon as we have read your email, usually within 2–3 business days. Your bank or payment provider then settles the funds, which can take up to a further 5–10 business days depending on the provider.
5. What a Refund Covers
A refund returns what you paid OptiTrade — the subscription charge or one-time fee. It does not cover losses incurred from your own trading decisions, third-party broker or exchange fees, or a separate TradingView subscription, none of which are paid to us.
6. Promotional and Discounted Purchases
Promotional, discounted, and bundled purchases follow exactly the same refund terms as any other purchase, unless something different is stated explicitly at checkout.
7. Cancelling Is Separate From Refunding
Cancelling stops future billing; it does not by itself return money you have already paid. You can cancel from your account or by emailing us, and it takes effect immediately — not at the end of the month, and not after a final charge. If you also want money back for charges already made, just say so: every past charge is refundable, with no time limit.
8. Access After a Refund
Indicator access granted by a payment ends when that payment is refunded. If you have every charge refunded, your access to OptiTrade ends with it.
9. Please Contact Us Before Disputing
Because a refund is always available and never expires, there is nothing a chargeback can get you that an email cannot. Contacting us first is faster for you and avoids an interruption to your account while a dispute is investigated.
10. Contact
Questions about a refund, a cancellation, or this policy: info@optitrade.shop. See also our Terms of Service and Risk Disclosure.